Privacy policy

 

Privacy Policy

1. Who We Are 

Teknik Salon operates www.tekniksalon.com and provides hair services and products to our clients and guests in a physical location in Kitchener, Ontario.


This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, interact with our social media pages, or submit your details through our online forms, including Facebook Lead Ads.

If you do not agree with this Privacy Policy, please do not use our website or submit your personal information.

Contact details:

  • Teknik Salon

  • 1458 Weber St. E, Kitchener, Ontario

  • Kitchener@tekniksalon.com

  • Phone: 519-748-2182

2. Information We Collect

We may collect the following types of personal information:

  • Contact information: name, email address, phone number, company name (if applicable).

  • Lead and inquiry details: information you provide when you request information, book a call, subscribe to updates, or submit a form (e.g., your investment interests, project details, or other information you choose to share).

  • Usage and technical data: IP address, browser type, device information, pages visited, time and date of visits, referring URLs, and other technical data collected through cookies and similar technologies.

  • Marketing and communication preferences: your preferences for receiving communications from us and your interactions with our emails and ads.

We do not intentionally collect sensitive personal information (such as health information, financial account numbers, or government identification numbers) through our forms or ads. Please do not submit this type of information to us.

3. How We Collect Information

We collect personal information in several ways, including:

  • Forms and lead ads: when you fill out a form on our website, Facebook Lead Ads, or other social platforms to request information, book a consultation, or access content.

  • Direct communications: when you contact us by email, phone, or social media.

  • Website usage: automatically through cookies, pixels, and similar tracking technologies when you visit our website.

  • Third-party tools: where permitted, from advertising and analytics tools (such as Meta/Facebook, Google, or email marketing platforms) that help us understand how users interact with our content and ads.

4. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To respond to your inquiries, provide requested information, and deliver our services.

  • To manage our relationship with you, including sending service-related messages and administrative information.

  • To send marketing communications, newsletters, offers, and updates that may be relevant to you, in line with your preferences and applicable law.

  • To create custom audiences and show you relevant ads on Facebook and other platforms, including retargeting and lookalike audiences where permitted.

  • To analyze and improve our website, services, marketing campaigns, and user experience.

  • To protect our business, enforce our terms, prevent fraud or abuse, and comply with legal and regulatory obligations.

5. Legal Bases for Processing 

Where data protection laws require a legal basis in the province of Ontario, we process your personal information based on:

  • Your consent, when you voluntarily provide your information via a form, agree to receive marketing, or accept non-essential cookies.

  • Performance of a contract, when processing is necessary to provide services you have requested.

  • Our legitimate interests, such as managing and growing our business, improving our services, and communicating with people who have shown interest, provided that these interests are not overridden by your rights.

  • Compliance with legal obligations, where we are required to keep certain records or share information with authorities.

6. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, and similar technologies on our website and in our ads to:

  • Remember your preferences and improve your browsing experience.

  • Understand how visitors use our website and measure the effectiveness of our content.

  • Support advertising and retargeting campaigns on platforms such as Facebook and Instagram (via tools like the Meta Pixel).

You can usually control cookies through your browser settings and may be able to opt out of certain tracking or interest-based advertising through your device settings or ad preferences on platforms like Facebook and Google. Please note that disabling cookies may affect how our website functions for you.

7. How We Share Your Information

We do not sell your personal information for money. We may share your information with:

  • Service providers and partners: third parties that help us operate our business, such as email marketing services, customer relationship management (CRM) systems, web hosting, analytics providers, and advertising platforms (including Meta/Facebook).

  • Professional advisers: such as lawyers, accountants, and consultants, where necessary for legitimate business purposes.

  • Authorities and regulators: when required by law, in response to legal requests, or to protect our rights, property, or safety and that of others.

  • Business transfers: if we are involved in a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

Where your information is shared with third parties, we take reasonable steps to ensure they handle it securely and in accordance with applicable laws.

8. International Transfers

Some of our service providers or business partners may be located outside your province, state, or country. This means your personal information may be transferred to and processed in jurisdictions that may have different data protection laws than your own.

Where required by law, we take appropriate measures to protect such transfers, such as using contractual safeguards or relying on other lawful transfer mechanisms.

9. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including to meet legal, accounting, or reporting requirements.

The exact retention period depends on the nature of the information and the purpose of processing. When we no longer need your information, we will securely delete or anonymize it where reasonably possible.

10. Data Security

We use reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You are responsible for keeping any passwords or access credentials confidential.

11. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights:

  • Access: Request a copy of the personal information we hold about you.

  • Correction: Ask us to correct or update inaccurate or incomplete information.

  • Deletion: Request that we delete your personal information, subject to legal or contractual obligations.

  • Restriction: Ask us to restrict how we use your information in certain circumstances.

  • Objection: Object to certain processing activities, including direct marketing.

  • Withdraw consent: Where we rely on consent, you can withdraw it at any time, without affecting processing that has already taken place.

To exercise your rights or ask questions about your privacy, please contact us at [Contact Email]. We may need to verify your identity before responding to your request.

You can also manage how platforms like Facebook use your data for advertising by adjusting your ad preferences in your account settings on those platforms.

12. Children’s Privacy

Our website and services are not directed to children under the age of 16 and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so we can take appropriate steps to delete it where required.

13. Third-Party Websites

Our website and communications may contain links to third-party websites or services that we do not control.
We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any websites or services you visit.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.
When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, provide additional notice.

15. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us at:

  • Email: kitchener@tekniksalon.com

  • Address: 1458 Weber St. E. Kitchener, On

  • Phone: 519-748-2182